Date of Award

Spring 2014

Document Type


Degree Name

Master of Public Policy and Management (PPM)


Public Policy and Management

First Advisor

Kate Forhan


graduate program, evaluation, assessment, Muskie School of Public Service


Students in a public service graduate program vary in their motivation, background, professional experience and educational goals. This variety requires evaluations be tailored to the needs of students to ensure effective program development and improvement for the student experience. Student needs can range from assistance with a financial aid application or the effect of faculty advising on their graduate student experience. An exit evaluation that is easily accessible to students and useful to faculty and administrators is essential to any public service graduate program.

A combination of semi-structured interviews, background research, coursework from the Public Policy and Management graduate program, and personal experience as a student and employee in the higher education system has been used to develop a model comprehensive exit evaluation of student experience at the Muskie School of Public Service.