Date of Award
5-8-2017
Document Type
Capstone
Degree Name
Master of Public Health (MPH)
Department
Public Health
First Advisor
Judith Tupper, DHEd, CHES, CPPS
Keywords
patient experience, survey, quality health practice, Maine, Muskie School of Public Service
Abstract
The purpose of this capstone project is to evaluate the implementation process for a new survey methodology introduced by Maine Medical Partners (MMP), by following the Plan-Do-Study-Act (PDSA) quality improvement cycle framework. This new survey has been implemented to collect data on patients’ experiences in the MMP outpatient facilities, and is offered to the patients via iPad at check-out after their appointment. Through observation at MMP practices and MMP staff interviews, strengths and weaknesses of the implementation process have been identified. Evidence-based solutions pertaining to the identified weaknesses have been selected through a literature review and are incorporated in recommendations for MMP to improve the efficiency of the survey process and increase the usefulness of collected data for quality improvement within the organization.
Recommended Citation
Paluso, Nathan, "New Outpatient Experience Survey Design: A Quality Improvement Case Study" (2017). Muskie School Capstones and Dissertations. 128.
https://digitalcommons.usm.maine.edu/muskie_capstones/128
Included in
Community Health Commons, Health Policy Commons, Health Services Administration Commons, Health Services Research Commons, Interprofessional Education Commons, Medical Humanities Commons, Public Health Education and Promotion Commons
