Date of Award
Master of Public Health (MPH)
centralized services, best practices, Maine, Muskie School of Public Service
This capstone focuses on Mercy’s primary care practices, reviews how their phone process currently works, reasons for patients calling, and then researching best practices for the telephones.
Nason, Julia C., "Telephone Usage at Mercy Hospital's Primary Care Practices" (2015). Muskie School Capstones. 100.