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This guide outlines a framework for implementing quality assurance programs for child welfare services. The components are based on federal requirements, national standards, and child welfare research. Five steps are described: select outcomes and standards, integrate quality assurance goals and procedures throughout the agency, collect data about outcomes, analyze data, and improve systems as indicated by evaluation findings. Specific topics include the role of the quality assurance system in the Child and Family Services Review process, communication of quality assurance practices, and staff participation in analysis. The manual describes each step of the quality assurance system and reviews the tasks.
National Child Welfare Resource Center for Organizational Improvement, Edmund S. Muskie School of Public Service, University of Southern Maine
Public Affairs, Public Policy and Public Administration | Public Policy | Social Welfare
O'Brien, Mary, and Peter Watson. A Framework for Quality Assurance in Child Welfare. National Child Welfare Resource Center for Organizational Improvement, Edmund S. Muskie School of Public Service, University of Southern Maine, 2002.