Date of Award
2008
Call Number
HD57.7 .C52 2008
Document Type
Open Access Thesis
Degree Name
Master of Arts (MA)
Department
Leadership Studies
Keywords
Leadership, call center, Leadership and Organizational Studies
Abstract
This paper addresses the constraints to exercising leadership in the call center environment. It combines a review of existing research on leadership, research on call centers as organizations, and a case study with call center team leaders.
Recommended Citation
Chouinard, Karen M. MA, "Constraints to Exercising Leadership in the Call Center Environment" (2008). All Student Scholarship. 22.
https://digitalcommons.usm.maine.edu/etd/22
