Date of Award
HD57.7 .C52 2008
Open Access Thesis
Master of Arts (MA)
Leadership, call center, Leadership and Organizational Studies
This paper addresses the constraints to exercising leadership in the call center environment. It combines a review of existing research on leadership, research on call centers as organizations, and a case study with call center team leaders.
Chouinard, Karen M. MA, "Constraints to Exercising Leadership in the Call Center Environment" (2008). All Theses & Dissertations. 22.