Date of Award

5-8-2017

Document Type

Capstone

Degree Name

Master of Public Health (MPH)

Department

Public Health

First Advisor

Judith Tupper, DHEd, CHES, CPPS

Keywords

patient experience, survey, quality health practice, Maine, Muskie School of Public Service

Abstract

The purpose of this capstone project is to evaluate the implementation process for a new survey methodology introduced by Maine Medical Partners (MMP), by following the Plan-Do-Study-Act (PDSA) quality improvement cycle framework. This new survey has been implemented to collect data on patients’ experiences in the MMP outpatient facilities, and is offered to the patients via iPad at check-out after their appointment. Through observation at MMP practices and MMP staff interviews, strengths and weaknesses of the implementation process have been identified. Evidence-based solutions pertaining to the identified weaknesses have been selected through a literature review and are incorporated in recommendations for MMP to improve the efficiency of the survey process and increase the usefulness of collected data for quality improvement within the organization.