Date of Award
5-2015
Document Type
Capstone
Degree Name
Master of Public Health (MPH)
Department
Public Health
First Advisor
Judith Tupper
Keywords
centralized services, best practices, Maine, Muskie School of Public Service
Abstract
This capstone focuses on Mercy’s primary care practices, reviews how their phone process currently works, reasons for patients calling, and then researching best practices for the telephones.
Recommended Citation
Nason, Julia C., "Telephone Usage at Mercy Hospital's Primary Care Practices" (2015). Muskie School Capstones and Dissertations. 100.
https://digitalcommons.usm.maine.edu/muskie_capstones/100
Included in
Health and Medical Administration Commons, Health Information Technology Commons, Public Health Education and Promotion Commons
