Date of Award

5-2015

Document Type

Capstone

Degree Name

Master of Public Health (MPH)

Department

Public Health

First Advisor

Judith Tupper

Keywords

centralized services, best practices, Maine, Muskie School of Public Service

Abstract

This capstone focuses on Mercy’s primary care practices, reviews how their phone process currently works, reasons for patients calling, and then researching best practices for the telephones.